Refund Policy
1. Introduction
At MyAntivirusChoices.online, we strive to provide high-quality products, including antivirus software and printers, to meet your needs. We understand that sometimes things don’t go as expected, and you may need to request a refund. This Refund Policy outlines our procedures and guidelines for handling refunds for products purchased through our website.
2. Eligibility for Refund
Refunds are subject to the following conditions:
- Software Products: Due to the nature of digital products, once the software license has been downloaded or activated, refunds are typically not available unless there is a technical issue or failure that prevents the software from functioning as described.
- Physical Products: For printers and other physical products, a refund may be requested within 30 days of purchase, provided the product is unused, unopened, and in its original packaging.
- Damaged or Defective Items: If the product is damaged or defective upon arrival, please contact us immediately. We will arrange for a replacement or a full refund, depending on the situation and product availability.
3. Non-Refundable Products
Certain products are not eligible for a refund, including:
- Downloadable digital products after activation or download.
- Products marked as "Final Sale" or "Non-returnable" on the product page.
- Products that have been used or opened (e.g., ink cartridges, opened software packages).
Please make sure to read product descriptions and conditions before making your purchase to avoid any confusion.
4. How to Request a Refund
If you meet the conditions for a refund and wish to proceed, please follow these steps:
- Contact Us: Email us at info@myantiviruschoices.online with your order details (including order number, date of purchase, and product details).
- Return the Product: If your refund request involves a physical product, we will provide you with instructions for returning the item to us. The item must be returned in its original condition and packaging.
- Refund Processing: Once we receive the product and verify the return, we will process the refund. Please allow up to 7-10 business days for your refund to be credited to your original payment method.
5. Refund Processing Time
Refunds for eligible products will be processed within 7-10 business days after we receive the returned item or after we have confirmed the refund eligibility for digital products. Refunds will be credited to the original payment method used during the purchase.
6. Shipping Fees
If you are returning a physical product, shipping fees are non-refundable. You will be responsible for the cost of return shipping, unless the product is defective or damaged upon arrival. We recommend using a trackable shipping service to ensure the product is returned safely.
7. Late or Missing Refunds
If you haven’t received a refund yet, please double-check your bank account or credit card statement. If the refund still hasn’t been posted, please contact us at info@myantiviruschoices.online.
8. Exceptions
In certain circumstances, we may issue partial refunds or store credits depending on the specific case. These exceptions are determined at our sole discretion and may vary depending on the nature of the product and the issue reported.